How much does shipping cost?
If you choose standard shipping method, we would like to tell you that standard shipping is free for all orders. If you want to use Express shipping to expedite the whole process, the shipping fee will be $15 for the first pair. The freight increases $5 for each pair added to the order.
When can I expect to receive my glasses?
The single vision glasses will be delivered to you in 15 or 20 days after placing the order for standard shipping method. And the Express shipping takes about 6 to 9 days for delivery.
Progressives,photochromic,tinted and custom made glasses need an extra 5-7 days due to the complex process. Please note that the delivery time starts at the confirmation of order production instead of order placement.
What is my order status?
To check on the status of the order, you can email us your order number. Our customer service will check the status for your order. Our email address is email@example.com.
What is your shipping route?
For standard shipping orders, we would ship the glasses from our factory to you by ordinary shipping. For Express shipping orders, the glasses would be directly shipped out to you from our factory by express.
What can I do if my package is lost on the way or damaged upon receiving?
Don’t worry! If the shipping website shows that the glasses are missing during transit to you, we would remake the glasses for you at no charge and reship your order. If the package is damaged, you can email us a photo showing the issue, and then we can resend new glasses to you.
2.Return & Exchange
Customers will enjoy a 3-month warranty (3 months of receiving), covering any possible defect in materials and workmanship. This warranty does not cover damage caused by accidents, negligence, or improper care.
Unsatisfied glasses can be exchanged or refunded within 30 days of receiving. Only shipping fees will apply. Each order is eligible for a one-time exchange/return. Please kindly note we could not make an equal exchange/return for entering wrong prescription.
What is the return process?
• Chat with us or send an email to firstname.lastname@example.org for the RA# (Return Authorization Number).
• Fill out your warranty card with necessary information.
• Ship the glasses back with the warranty card and RA#. Returns should be sent to: Southland Boulevard, 45 Burrendah Blvd, Willetton WA 6155. Refund or remake will be processed as soon as we received the returned order.
How can I get my shipping fee reimbursed for returned orders?
We will reimburse the shipping fee of returning orders to you if the glasses have quality issue or prescription was incorretly processed. You can return the order by Standard Shipping (FedEx first class) and email us the tracking number. We do not cover shipping fee for glasses returned with express or other shipping method.
What do I do if the glasses have prescription issues when I receive them?
Sometimes it takes a few days to adjust to a new prescription, but if you still cannot adapt to your glasses a few days later, you can contact us by online chat or email. Our customer service will help determine the issue for you.
When will I get my refund?
You can apply for full refund within 30 days of receiving accroding to the return policy.After initiating your return with our Customer Service(Teresa) your refund will be applied back into the original account in 1 week after we receive the returned order.
If there is any price differences in your order,you will be informed by our Customer Service in time. The price difference will be refunded to the original account in 1 week after you receive your order.
You will be notified via email when your return has been processed and when the refund has been completed.